Is Massive legit? What its own terms say (2026)
Massive is run by Do a Huddle, Inc., doing business as Massive, in New York. Its terms say Auto Apply may submit applications for you without notice or approval, and any review period is at Massive's discretion and can be turned off. Payments are nonrefundable. We found no prices on usemassive.com or on its job-seeker app, app.usemassive.com.
What does the Massive file show?
| Check | Finding | What we read |
|---|---|---|
| 1 Named company | Documented | Do a Huddle, Inc. (dba Massive), 122 W 26th St, New York. |
| 2 Price before signup | Not found | No prices on usemassive.com or app.usemassive.com before signup. |
| 3 A refund you can get | Red flag | Payments are nonrefundable, including partial periods. |
| 4 No job-site password | Not found | The privacy policy mentions only your Massive password. |
| 5 Says what it sends | Documented | May submit "without additional notice or approval"; review period at its discretion. |
| 6 Plain renewal terms | Documented | Auto-renews; cancel at least one day before renewal. |
| 7 No impossible promises | Documented | "No warranty or guarantee regarding the success of your job search." |
| 8 Data use stated | Documented | Does not sell for money; may share for cross-context behavioral ads; optional Gmail modify access. |
"Not found" means the pages we read did not say it. It is not an accusation. How each check is defined.
Who runs Massive?
- Address
-
122 W 26th St, Suite 1103, New York, NY 10001, the address for arbitration notices.[27]
- Law and disputes
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New York law. Binding AAA consumer arbitration with class, collective and jury waivers. You can opt out in writing within 30 days of first agreeing.[27]
- What the home page sells
-
usemassive.com describes itself as a source of experts and data for AI labs and links job seekers to app.usemassive.com.[29]
AI that fills out your job applications
How much does Massive cost, and can you get a refund?
- Plans
-
We looked twice on November 8, 2026 and found no prices on usemassive.com or on the job-seeker app at app.usemassive.com, and usemassive.com/pricing returns an error. Check the price at signup.[29][30]
- Refund
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Payments are nonrefundable, including on cancellation and for partial periods.[27]
- Renewal
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Subscriptions renew automatically at the current price. Cancel at least one day before the renewal date, in account settings or by email. Massive says it sends a reminder 3 to 7 days before renewal where the law requires.[27]
What does Massive ask you to hand over?
- Passwords
-
The privacy policy mentions only the username and password for your Massive account. It does not mention job-site logins.[28]
-
If you connect Google, Massive requests the gmail.modify scope to read application replies, send replies and change labels, and stores encrypted tokens. A proxy email feature also routes application mail.[28]
- Tracking and sharing
-
Uses Hotjar session replay. Does not sell personal information for money but may share it for cross-context behavioral advertising. Says it does not sell or transfer Google user data.[28]
Does Massive submit applications without you?
- Auto Apply
-
Uses your questionnaire and details to find jobs, prepare materials and submit applications on your behalf.[27]
may be submitted automatically without additional notice or approval from you
- Review step
-
A review period exists at Massive's discretion and may be disabled entirely.[27]
- Volume
-
The app's home page describes how many applications it sends.[30]
Massive applies you up to 200 great jobs every month.
- Bot blocking
-
Massive disclaims liability if a site's bot-prevention tools block an application.[27]
What else do Massive's terms say?
- Other sites
-
Compliance with third-party terms is on you.[27]
you are solely responsible for ensuring that your use of the Services complies with any third-party terms
- Liability cap
-
The greater of $100 or the statutory remedy for the claim.[27]
- Results
-
No guarantee that applications are submitted, reviewed by employers, or lead to a hire. You are responsible for reviewing AI-generated materials.[27]
- Drafting
-
The terms we read number some sections twice and refer to joinMassive.com and usemassive.com. That does not change what they say, but quote the section text, not its number, if you dispute anything.[27]
Where can you read complaints about Massive?
We do not quote star ratings, because a score changes daily and we cannot check how reviews were gathered. Read the complaints yourself and look for repeats: refunds refused, renewals after cancelling, accounts restricted on a job site.
- Massive on Trustpilot, the review page we confirmed exists on November 8, 2026.
- Search the Better Business Bureau for Massive. We link the search, not a profile, because we did not confirm which BBB listing belongs to which company.
- Your bank or card issuer. If a charge is wrong and the company will not fix it, a dispute through your card issuer is the standard route.